Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Linda W
Very pleased with help I needed all staff very pleasant and helpful.
Thomas C - Well Happy
Friendly service very polite staff not pushy showed us what we wanted to see very nice young man we dealt with (Eddie) bought the car hassle free even got a cuppa out of it!
David Pratt - Service & MOT Customer
Fitted me in at short notice when F1 and ATS wouldn't. Also was cheaper then both F1 and ATS.
Adrian D - Highly Recommended
Fantastic service and approach to car sales. No pressure at all. The team were all excellent throughout.
Pat M
The staff were excellent very polite and not harassing or hard sale in any way ,very relaxed and very pleasant, would def recommend
Robert C - A very good experience.
I found the people that work there very helpful and very friendly. And above all very professional and easy to talk to with no pushy salesmen.A nice experience. I have never bought a car from a garage before but will do again.they made it so easy.
Shane C - Definitely recommend to friends & family
Excellent! Even helped sort out my car tax there & then. (I'm not very good at doing things on line)
Dominique Owen - A wonderful experience
No hard sales from Harry the salesman, the team were so helpful and delivered everything as promised. 5*
Kiera M - Could not fault
An amazing experience buying with riverside car sales all of the staff was so friendly and accommodating. Any queries I had about the car were quickly answered! The service when it comes to prepping the car is very efficient would recommend!!
Sandra R
From first walking into the garage the staff were very helpful, we found the car what we had been looking for and they did everything and more to make it perfect.
Richard S
Very good not rushed to by was made very welcome ,was very pleased with the car
Darren W - Riverside were very good
Very smooth and easy sale. No hard selling and couldn't do enough to help.
Brian W - Pleasant experience
Very pleasant and obliging helpful answering all my questions no pressure selling nice cup of tea
Trevor T - Knowing what I know now I'll always use Riverside
I couldn't be happier, every step of the way I have been looked after by their sales team with masses of help. Thank you Riverside, see you the 1st of May
Marie A- 10 out of 10 customer service
Couldn't have been more helpful, the team were extremely helpful
Ian S - If Carlsberg did Car Dealerships...
A thoroughly pleasant and charming experience throughout. I don't often do reviews, but feel these guys deserve a mention. After visiting to view a Ford Fiesta for my son, Charlie explained that it would be delivered with a full years MOT and any tyre/brake related "advisories" would be remedied before delivery for our full peace of mind. As well as putting good some bodywork minors, they were true to their word. If you want service with a smile and a team you can trust, I would not hesitate to recommend the team at Riverside to anyone. Thanks go to Charlie & Alex.. Already thinking about our next car from them now.. Ian
Mateusz G
5* best seller in world everybody should be buy a car from this garage
Ana M - Really Good Dealership
Found them online and I was happy to see that they have no deposit needed, no administration fees and also a pretty good APR percentage (7.9%). I have applied online for finance and the next day I was called by one of their salesman to inform me that it was accepted and i can come and see the car and have it for a test drive. The whole process was really easy and straightforward..the sales person (Eddie) was relaxed and not pushy at all to make the sale. I felt at ease and I was able to ask as many questions as I could regarding the car.. After we signed the papers we were able to get the car home in 3 days with full MOT, inspection etc. I am happy with the overall experience (so far) and I recommend Riverside Car Sales.
Dennis W
Easy process and very helpful, they helped me get the best deal and sort everything out for the car and the whole expierence was easy for a first time buy!
Harry W
Really welcoming and willing to help (without any pressuring sales tactics)
Robert D - Finally - a pleasant experience with a car dealer!
First class service all round. Extra warranties were carefully explained to us, but there was no pressure whatsoever. We were allowed to take the car out on an unaccompanied test drive. Salesman was excellent. Thank you RCS!
Peter W
This is a first class car sales company . I received first class service from start to Finnish ! I write this review six months late , but this means I can confirm the car they sold me was an excellent vehicle and has given me already many many miles of high quality UK and Europe travel without problem . This is a wonderful car sales company , the staff were incredibly helpful , friendly and honest and all without being pushy , there was no pressure at any point and the family atmosphere added to a very pleasant experience . I had the great pleasure of being assisted by Eddie , a first class young man who kept his word at every step of the deal , very professional, kind and could not of been more helpful . I would recommend any one needing a car to visit them , I will certainly be encouraging my own family to do so such was the excellence of the service. So refreshing to meet such great , helpful and honest people when investing in a car. Thank you riverside.
Mick R
Eddie did everything I asked for at time of sale nice helpful lad
Tim R
The end to end experience in dealing with Riverside Car Sales was second to none. I never felt pressured at any point and their knowledge and approach means I would recommend them to anyone looking for a used car.
Jason S
Very good, no pressure on arrival and open and honest discussion with the sales representative.
J James
I found the whole team friendly & professional. The service provider was fantastic & they were extremely accommodating. I highly recommend them.
Stephen B
Having always bought cars privately in the past and being a little suspicious of trade sellers I was Immediately impressed by Riverside. Others I had contacted had put me off before even thinking of visiting. Clive struck me as an honest guy and gave me all the time I needed to look over the car and on the second visit let me test drive it on my own. On my 3rd visit to collect the car I was assisted by two of his colleagues who were equally as good and all was sorted within an hour or so. I have just returned from a 600 mile round trip to Cornwall and the car performed better than I could have imagined, as good as new! All I need now is the service book which was posted to BMW in the north east for stamping up, cheers guys, very impressed and would recommend without doubt.
Kevin J
The easiest most relaxing car purchasing experience I have ever had. No hard sales, just welcoming honest staff. What a refreshing change! I will certainly recommend them to anyone and will definitely go back. Well worth the drive. Thanks guys.
Paula T
Just wanted to say a big thank you to ALL the staff, the customer service that I received was amazing they were all very patient and I love my new car. Thank you every-one I would recommend Riverside cars to every one.
Debbie Williamson
I have recently purchased a Ford Fiesta and was very pleased with the service I received from all staff I dealt with. When I collected my vehicle it was very clean and ready for me to drive away in.
Harry was very helpful throughout from me choosing the vehicle to collecting it.
I would highly recommend Riverside Motors.
Jack Courtney
Wanted to say thank you to Linda and the team at Riverside Service Dept , They did a fantastic job on my Alfa Romeo . Customer after sales service was an example to other dealers. Well done guys am so grateful. And will highly recommend
IBRAHIM MOHAMED
Riverside car sales is extremely reliable honest and trustworthy to deal with very professional and always put customer first.. They deliver very highly to accommodate customer and do what they say I would definitely recommend to buy from here excellent service
Steve A
From the moment I first stepped on to their forecourt, Riverside Car Sales were extremely helpful. I was left in peace to spend time looking over a particular vehicle that was 'new in' and was actually being prepared in the work shop. They were excellent at communicating and very accommodating when it came to a test drive two days later. I purchased the car and would have no hesitation in recommending Riverside Car Sales. The whole experience was superb.
Julie H
One of the best customer service I had they take time with you.Myself and partner went on a Sunday about half hour before they were due to close the young lad was great with us.Went back next day and brought the car keep up the great service and I would recommend Riverside car sales all day long..
Joseph V
Fantastic
Excellent in every way. Great service and value for money. Would highly recommend to everyone.
Laura P
They made changing my car easy and simple.
Really friendly people, answered all my enquiries, when I had an issue with the car I brought, the problem was resolved by themselves without even having to ask what was going to be he resolution. Would recommend to anyone wanting to look at a new car, and gave me the asking price i wanted for my car.
Alison B
Absolutely fantastic experience.
Made everything easy, no fuss, car is a dream, everyone helpful and friendly, no pressured sales, all communication spot on.
6 year old car looked brand new when i picked it up!!
Have already recommended to others looking and would definitely use again ourselves.
love that Max gets mentioned by others too :) such a good boy :)
Thank you team Riverside
Kimberley P
Fabulous experience - would recommend
Absolutely A1 - responded to emails without pressure to get there for a hard sell. Thoroughly decent guy once there with a fab dog called max :). Lovely car. Couldn't of been more helpful or obliging. Can?t wait to pick it up :)
Mark W
Pleasant experience
A pleasant experience with Riverside car sales. Non pushy and very helpful. They explained the details of the sale clearly and the timescales involved to collect the car
Jordan K
brilliant
very helpful didn't feel pressured in buying the car
John Howard
Found the car I was looking for via the Internet - good informative website.
Travelled to view and agree a fair part exchange for my vehicle - overall a good experience with friendly staff on each visit.
Would recommend to friends and family.
Mark K
Great service yet again
No pressure great selection of cars. This is my second time buying from here.
Kelly S
Very impressed
Great service, easy and quick process of buying my car. Could look around the car at our leisure.
Simon T
Highly recommend
Very professional, especially the salesman, who was a pleasure to deal with, made every effort to ensure a smooth transaction for the purchase of my new vehicle. Highly recommend this great value for money garage
Janet Dainty
Just want to say what wonderful service we received at riverside servicing today. Very helpful staff and nothing was too much trouble. Thanks very much.
Gareth B
Excellent experience
Excellent dealership. Found the car I wanted online, spoke to them on the phone to arrange a good part ex price for my Astra and then travelled up on the Saturday (from Southampton) for a test drive. The car was immaculate, exactly as described and just what I was looking for. As it needed an MOT/service on the Monday I arranged for it to be delivered to my work. Car arrived yesterday (Wednesday),bang on time, took my old car away - very smooth transaction with excellent communication throughout. Wouldn't hesitate to use Riverside again. 10/10.
Emma Devereux
Brilliant service!
Absolutely brilliant! Great selection of cars all reasonably priced. I dealt with Charlie and by far compared to three other garages we had been to that day he was the most helpful. Really refreshing to find someone honest too! I will not hesitate to use them again!
David Pringle
Brilliant from start to finish
Lee and all the staff were very friendly and helpful, they couldn't have done more to make my whole car buying experience very pleasant and I'm delighted with my fabulous car. I would defo recommend them to anyone who is looking to buy a car from a garage.
MICHAEL MAXWELL
Brilliant. Best experience I've had when buying a car. Friendly staff (and dog), well presented stock and show room. If I am looking for a new car in the future I will definitely keep these guys in mind!
Bongani P
Will definitely recommend the dealer.
Lovely customer service and friendly people
Adam Phillips
Traveled 80miles to find the right car, couldn't find a fault with the car and 100% friendly staff. I would buy my next car from here as the staff are great and the selection of cars is amazing Cheers guys
Glenn Woodall
Recently purchased a replacement car went to riverside cars in burton on trent the whole experience was a joy no pressure was placed on me i was allowed to road test the vehicle with my wife, no salesman we could make up minds when the deal was done i got a fair price for my trade in and my new car required a few things done to it this was not a problem the car was fully prepared and valeted i would like to thank lee at riverside for a great experience and would fully recommend them 11 out of 10 they are not a francise dealer but there service is alot better than some i have had in the past
Mrs Valerie Stratton
I just wanted to thank you so much for your outstanding service. A week ago I came with my partner to view a car advertised on your web site. From the moment we arrived we were treated in a friendly a very professional manner. We were allowed a test drive and agreed a price on my part exchange. I agreed to buy the car subject to some work being done. A week later I returned and not only had the work been completed, but you had gone over and above what I had hoped. I am delighted with the car and cannot thank you enough for all your help . I would have no hesitation in returning to you in the future and am already recommending you to my family and business associates and hope this brings you more business in the future. It has been a privilege to deal with you and thank you again for your 5 star service
Victoria Shepherd
Car purchase A1 service
I found riverside cars staff to be extremely helpful and knowledgeable making my purchase stress free. Thanks for all your help Lee.
Charlotte Budd
Excellent service
We have viewed a number of cars at Riverside and the team are always friendly, knowledgeable and happy to help/advise.
Clive Samuels
Wide range of great condition cars. The customer service was brilliant they helped choose the right car for me for a great price , i travelled over 30miles and would recommend the same to someone coming from a greater distance. Overall 10/10.
Karl Hughes
I turned up and was immediately given assistance. I was allowed to look around the car without being rushed and without being "monitored" by the salespeople, and this dealer also offers an unaccompanied test drive. After I'd decided to go through with the purchase, everything was dealt with quickly and easily. The dealer offers a service, MOT, warranty and 1 year's AA membership too. All in all, a good Sunday morning!
Jamie Jones
All staff were very friendly and efficient, and straight to the point without being even slightly pushy or rude! Would recommend going there to anyone
Jim Sinclair
I have just bought a car from Riverside, after 2 days it went horribly wrong (clutch and gearbox) I called them on Sunday arranged for the car to be transported to them via RAC car dropped off early Sunday evening. I received a phone call asking if I could get there to pick up a courtesy car, which I did on the Monday got home received another phone call to tell about the clutch and gearbox and to say the gearbox will be with them in a couple of days and that they will phone me when the car is ready. Even though the car went wrong this company acted in a truly fantastic manner from purchase to repair. So refreshing in this day and age. My kindest regards and best wishes for success in the future. Jim Wilson