Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Brian Love
Friendly & Informative
Michelle Mellors
So happy with the service I received at riverside cars. Eddie was so helpful and friendly, nothing too much trouble. Would defo recommend to friends and family.
Millie Hodson Walker
Friendly service. We were able to view and test drive the car without pressure and the sales staff were happy to answer questions and be accommodating of our needs.
Jane Fellows
Staff were extremely helpful, courteous, and observed Covid rules and throughout.
I can't recommend enough!
The owner and staff were so friendly and went over and above to make my car buying experience a really good one. They couldn't have been more helpful. They agreed to sort any minor imperfections with the car I was buying without hesitation. I got an excellent deal in my own car as well. The quality of cars is excellent The price of the car I was buying was an excellent price too. Pet friendly. I took my dog with me. I would definitely recommend buying a car from Riverside to anyone. I have looked around at a few cars and I would say my experience here was the best I can't wait to pick up my new car.
Happy wife (now she has a new car), happy life
Purchased a Toyota Yaris for the Mrs, no faults at all (with the car). Great price on the car, he gave me better than I'd expected for an old Meriva we were ready to scrap. Would look there first for cars in future.
Not your typical car sales
Great customer service, no aggressive selling, tea coffee offered, car perfect for us.. All staff very friendly and helpful.
Five Star Service
Buying a new car from Riverside Car Sales was a smooth, pleasurable experience. There was absolutely no pressure applied by the sales staff who just gave me the key to have a good look around the car. Charlie was a lovely, genuine person who is not at all like your typical car salesman. They are serious about their business of selling excellent used cars, but make you feel very comfortable. I would definitely recommend this business to anyone looking for a new quality car. I was particularly impressed by the Operations Manager who gives each customer his full attention!
Jean D
My experience of purchasing a vehicle from Riverside cars was one of ease and pleasure. There was no sales pressure and although there were a number of small defects with the vehicle, these were attended to professionally prior to collection. I would definitely recommend Riverside car sales as a place to purchase your vehicle from
Gareth M
More than happy with the car. Great service and they have a dog! Traveled from out the area and will definitely be willing to again when its time for the next car.
Andrew Caldwell
Fantastic service...Very helpful (particularly Eddie)from start to finish and even sorted a tow bar fitting prior to vehicle pick up with very short notice and extremely high demand on these services..Thank you
Mr Mason
We viewed ford fiesta Zetec. Sale staff sorted keys then left us to inspect car no hassles or hard sell tactics left us to get on with viewing was very impressed with all aspects of sale very professional. Would recommend to anyone .Car was immaculate when I picked it up on completion of sale really pleased with purchase.
Susan Terry - Vauxhall Insignia Purchase
We arrived at Riverside Car Sales expecting to be bombarded by the sales people. However we were pleasantly pleased when we were escorted to the vehicle we had gone to look at and left alone by the Sales Guy Harry. The vehicle was in the preparation bay with a guy named Bob. He spoke to us and assured us the car we were looking would be the car we want when we come to collect. Both Harry and Bob were exceedingly helpful and filled us with confidence. When we collected the vehicle it was excellent and everything we had asked for was done. I would recommend Riverside to anybody. No pressure, no hassle . World class service.
Angus M - Buying a used vehicle.
Friendly people. No hard sell, happy for you to press all the switches and buttons to see what things do. Let me take the car for a good test drive so I could get to grips with it.
Jodie M - 5* experience!
Absolutely amazing service and the staff go above and beyond to make the process easy and suited to you, couldn't have had a better experience anywhere else! Friendly people, who take time to tailor your options to you and offer great advice, very happy with my experience at Riverside Car Sales!
Neil Barlow - Excellent
Great service, friendly staff, excellent prices of vehicles.
Jacqueline W
Non pushy sales team. Spent time with me explaining controls etc on the car without rushing me. The same applies to the financial transactions. You could test drive alone but I opted for company as didn't know the area. Spent 3 hours there viewing, testing & making my mind up if I wanted to buy it, again without being rushed in any way. Cat delivered free of charge to my home town over an hours drive away. Minor things I saw needing doing were completed prior to vehicle exchange. All staff friendly as was Max their family dog who was lovely. All in all a good experience & I would defiantly use again. My car arrived Friday and to date I'm happy with It. Ps - As a rule I'm usually quite hard to please in any respect from restaurant experience to couriers.
Damon B - Smooooth Ride!
From when I first looked at the vehicle I was interested in to when it was delivered to my door the service was first rate. Friendly and professional staff that didn't "put the hard sell on". Totally recommend!
John B - Friendly staff and environment. Useful information
Felt able to take time to make my own mind up about a car, being left to look over it beforehand.
Donna H - Fantastic!
Great service! Friendly, helpful and knowledgeable staff! Would definitely buy again and would definitely recommend!
Carl Armstrong - Non pushy sales team made to feel welcome by Harry.
Harry is a fantastic chap I got my sons first car and Harry was very helpful and was there on hand we got an Alfa Romeo Mito. It's never any trouble when calling and asking questions and I will be buying my next car from Harry and your a credit to riverside car sales.
Jacqueline R
Friendly knowledgeable staff family run business no pressure to buy.
Helen T - Happy Purchaser
Relaxed no pressure approach by friendly knowledgeable staff. Vehicles viewed were in drive away condition & test drive arranged with no fuss even though we'd only called to have a quick look. Cars are very competitively priced - hence I drove away I'm my new car 48 hours later. Would highly recommend that you pay them a visit & will definitely go again when I'm ready to upgrade.
Gerald B - Buying a car from Riverside
Friendly staff who readily answered questions on the vehicle's history. Unaccompanied test drive not an issue. Provided with appropriate information re pre and after sales.
Kaz Bridges
Just to say thank you also for the wonderful service, it has been a pleasure from start to finish buying my new car from yourselves & will recommend you to family & friends. My Son will be looking next year (and also mum) so we will be looking at Riverside in the future.
James A
5* A great no pressure car buying experience! Salesman Charlie showed me to the key and left me to look around and examine it. After a positive viewing we discussed details and he invited me to take the car away for the afternoon to get a good feel of how it drives in different situations and road types. This was an excellent opportunity to form an opinion on how I liked the car to drive. On returning to the Sales room we discussed finer details including whether there was anything I noticed that I would like them to look at and fix. There wasn't. At no time was there any pressure selling. I was free to examine the car and questions were answered if I had any. It was a good experience of buying a car and I would recommend a visit to Riverside if they have a car of interest to you. Charlie was great and I get the impression that all the staff there have the same attitude to putting the customer first.
Peter W
I found and all the staff courteous and very helpful!
Christopher Cheetham
The team at Riverside were very helpful in getting the MINI we bought, ready for us in one day, what a 5 star service. Thank you
Tony F
My experience of buying a new car was very good. The staff were great.
Ben B - Audi A5 Black Edition
Great experience buying my new car, very hands off zero pressure the sales chap was a pleasure to deal with and all my requests were met. The car was as described and came with lots of documentation. I would definitely recommend to friend ands family.
Iain W - Fabulous independent garage with excellent service
We were met and served by owners son who listened to all our requests for correct car to buy, when we pointed out any faults he agreed to remedy and improve conditions of car with no hassle. Highly recommend this place for decent used car sales
Jordan S - 5*
Very helpful all the way always kept me up to date with what was happening.the staff are friendly and helpful.
Michael P
Good service pleasant no pushy people. Had the car I wanted.
Neil Williams - Excellent Aftercare Service
Had to contact them a couple of weeks after I had bought the car off them. Had prompt reply to my email and they were more than willing to sort out the small issue I had. Excellent after sales service
Chloe Stenning
Very friendly and helpful, Harry made things very hassle free and went through everything step by step with me. Would recommend Riverside to anyone who\'s looking to purchase a car.
Sarah G - Very friendly and helpful staff - happy customer!
RCS have been excellent from start to finish. Staff were very friendly and helpful, and I never felt pressured to buy the car. I'm very happy with my purchase and wouldn't hesitate to recommend RCS to anyone looking for a car.
Gerard M - A good team, working together!
We haven't bought a top of the range car from the Riverside as we are in our 70s. However the attention the salesmen gave us was spot on. We are pleased with our red Hyundai. We would recommend Riverside Car Sales. Thank You!!
Donald M
From first to last we were treated politely and all queries answered. We were left to browse the car that interested us, and any comments were noted. One or two items were pointed out that would get attention before we collected the car. When we did collect, the following week the car had been valeted, had an MOT, and had been given a comprehensive multi-point check. The Road tax and V5 documents were dealt with and any final questions were answered. All in all, top class service.
Linda W
Very pleased with help I needed all staff very pleasant and helpful.
Thomas C - Well Happy
Friendly service very polite staff not pushy showed us what we wanted to see very nice young man we dealt with (Eddie) bought the car hassle free even got a cuppa out of it!
David Pratt - Service & MOT Customer
Fitted me in at short notice when F1 and ATS wouldn't. Also was cheaper then both F1 and ATS.
Adrian D - Highly Recommended
Fantastic service and approach to car sales. No pressure at all. The team were all excellent throughout.
Pat M
The staff were excellent very polite and not harassing or hard sale in any way ,very relaxed and very pleasant, would def recommend
Robert C - A very good experience.
I found the people that work there very helpful and very friendly. And above all very professional and easy to talk to with no pushy salesmen.A nice experience. I have never bought a car from a garage before but will do again.they made it so easy.
Shane C - Definitely recommend to friends & family
Excellent! Even helped sort out my car tax there & then. (I'm not very good at doing things on line)
Dominique Owen - A wonderful experience
No hard sales from Harry the salesman, the team were so helpful and delivered everything as promised. 5*
Kiera M - Could not fault
An amazing experience buying with riverside car sales all of the staff was so friendly and accommodating. Any queries I had about the car were quickly answered! The service when it comes to prepping the car is very efficient would recommend!!
Sandra R
From first walking into the garage the staff were very helpful, we found the car what we had been looking for and they did everything and more to make it perfect.
Richard S
Very good not rushed to by was made very welcome ,was very pleased with the car
Darren W - Riverside were very good
Very smooth and easy sale. No hard selling and couldn't do enough to help.
Brian W - Pleasant experience
Very pleasant and obliging helpful answering all my questions no pressure selling nice cup of tea
Trevor T - Knowing what I know now I'll always use Riverside
I couldn't be happier, every step of the way I have been looked after by their sales team with masses of help. Thank you Riverside, see you the 1st of May
Marie A- 10 out of 10 customer service
Couldn't have been more helpful, the team were extremely helpful
Ian S - If Carlsberg did Car Dealerships...
A thoroughly pleasant and charming experience throughout. I don't often do reviews, but feel these guys deserve a mention. After visiting to view a Ford Fiesta for my son, Charlie explained that it would be delivered with a full years MOT and any tyre/brake related "advisories" would be remedied before delivery for our full peace of mind. As well as putting good some bodywork minors, they were true to their word. If you want service with a smile and a team you can trust, I would not hesitate to recommend the team at Riverside to anyone. Thanks go to Charlie & Alex.. Already thinking about our next car from them now.. Ian
Mateusz G
5* best seller in world everybody should be buy a car from this garage
Ana M - Really Good Dealership
Found them online and I was happy to see that they have no deposit needed, no administration fees and also a pretty good APR percentage (7.9%). I have applied online for finance and the next day I was called by one of their salesman to inform me that it was accepted and i can come and see the car and have it for a test drive. The whole process was really easy and straightforward..the sales person (Eddie) was relaxed and not pushy at all to make the sale. I felt at ease and I was able to ask as many questions as I could regarding the car.. After we signed the papers we were able to get the car home in 3 days with full MOT, inspection etc. I am happy with the overall experience (so far) and I recommend Riverside Car Sales.
Dennis W
Easy process and very helpful, they helped me get the best deal and sort everything out for the car and the whole expierence was easy for a first time buy!
Harry W
Really welcoming and willing to help (without any pressuring sales tactics)
Robert D - Finally - a pleasant experience with a car dealer!
First class service all round. Extra warranties were carefully explained to us, but there was no pressure whatsoever. We were allowed to take the car out on an unaccompanied test drive. Salesman was excellent. Thank you RCS!
Peter W
This is a first class car sales company . I received first class service from start to Finnish ! I write this review six months late , but this means I can confirm the car they sold me was an excellent vehicle and has given me already many many miles of high quality UK and Europe travel without problem . This is a wonderful car sales company , the staff were incredibly helpful , friendly and honest and all without being pushy , there was no pressure at any point and the family atmosphere added to a very pleasant experience . I had the great pleasure of being assisted by Eddie , a first class young man who kept his word at every step of the deal , very professional, kind and could not of been more helpful . I would recommend any one needing a car to visit them , I will certainly be encouraging my own family to do so such was the excellence of the service. So refreshing to meet such great , helpful and honest people when investing in a car. Thank you riverside.
Mick R
Eddie did everything I asked for at time of sale nice helpful lad
Tim R
The end to end experience in dealing with Riverside Car Sales was second to none. I never felt pressured at any point and their knowledge and approach means I would recommend them to anyone looking for a used car.
Jason S
Very good, no pressure on arrival and open and honest discussion with the sales representative.
J James
I found the whole team friendly & professional. The service provider was fantastic & they were extremely accommodating. I highly recommend them.
Stephen B
Having always bought cars privately in the past and being a little suspicious of trade sellers I was Immediately impressed by Riverside. Others I had contacted had put me off before even thinking of visiting. Clive struck me as an honest guy and gave me all the time I needed to look over the car and on the second visit let me test drive it on my own. On my 3rd visit to collect the car I was assisted by two of his colleagues who were equally as good and all was sorted within an hour or so. I have just returned from a 600 mile round trip to Cornwall and the car performed better than I could have imagined, as good as new! All I need now is the service book which was posted to BMW in the north east for stamping up, cheers guys, very impressed and would recommend without doubt.
Kevin J
The easiest most relaxing car purchasing experience I have ever had. No hard sales, just welcoming honest staff. What a refreshing change! I will certainly recommend them to anyone and will definitely go back. Well worth the drive. Thanks guys.
Paula T
Just wanted to say a big thank you to ALL the staff, the customer service that I received was amazing they were all very patient and I love my new car. Thank you every-one I would recommend Riverside cars to every one.
Debbie Williamson
I have recently purchased a Ford Fiesta and was very pleased with the service I received from all staff I dealt with. When I collected my vehicle it was very clean and ready for me to drive away in.
Harry was very helpful throughout from me choosing the vehicle to collecting it.
I would highly recommend Riverside Motors.
Jack Courtney
Wanted to say thank you to Linda and the team at Riverside Service Dept , They did a fantastic job on my Alfa Romeo . Customer after sales service was an example to other dealers. Well done guys am so grateful. And will highly recommend
Riverside car sales is extremely reliable honest and trustworthy to deal with very professional and always put customer first.. They deliver very highly to accommodate customer and do what they say I would definitely recommend to buy from here excellent service
Steve A
From the moment I first stepped on to their forecourt, Riverside Car Sales were extremely helpful. I was left in peace to spend time looking over a particular vehicle that was 'new in' and was actually being prepared in the work shop. They were excellent at communicating and very accommodating when it came to a test drive two days later. I purchased the car and would have no hesitation in recommending Riverside Car Sales. The whole experience was superb.
Julie H
One of the best customer service I had they take time with you.Myself and partner went on a Sunday about half hour before they were due to close the young lad was great with us.Went back next day and brought the car keep up the great service and I would recommend Riverside car sales all day long..
Joseph V
Excellent in every way. Great service and value for money. Would highly recommend to everyone.
Laura P
They made changing my car easy and simple.
Really friendly people, answered all my enquiries, when I had an issue with the car I brought, the problem was resolved by themselves without even having to ask what was going to be he resolution. Would recommend to anyone wanting to look at a new car, and gave me the asking price i wanted for my car.
Alison B
Absolutely fantastic experience.
Made everything easy, no fuss, car is a dream, everyone helpful and friendly, no pressured sales, all communication spot on.
6 year old car looked brand new when i picked it up!!
Have already recommended to others looking and would definitely use again ourselves.
love that Max gets mentioned by others too :) such a good boy :)
Thank you team Riverside
Kimberley P
Fabulous experience - would recommend
Absolutely A1 - responded to emails without pressure to get there for a hard sell. Thoroughly decent guy once there with a fab dog called max :). Lovely car. Couldn't of been more helpful or obliging. Can?t wait to pick it up :)
Mark W
Pleasant experience
A pleasant experience with Riverside car sales. Non pushy and very helpful. They explained the details of the sale clearly and the timescales involved to collect the car
Jordan K
very helpful didn't feel pressured in buying the car
John Howard
Found the car I was looking for via the Internet - good informative website.
Travelled to view and agree a fair part exchange for my vehicle - overall a good experience with friendly staff on each visit.
Would recommend to friends and family.
Mark K
Great service yet again
No pressure great selection of cars. This is my second time buying from here.
Kelly S
Very impressed
Great service, easy and quick process of buying my car. Could look around the car at our leisure.
Simon T
Highly recommend
Very professional, especially the salesman, who was a pleasure to deal with, made every effort to ensure a smooth transaction for the purchase of my new vehicle. Highly recommend this great value for money garage
Janet Dainty
Just want to say what wonderful service we received at riverside servicing today. Very helpful staff and nothing was too much trouble. Thanks very much.
Gareth B
Excellent experience
Excellent dealership. Found the car I wanted online, spoke to them on the phone to arrange a good part ex price for my Astra and then travelled up on the Saturday (from Southampton) for a test drive. The car was immaculate, exactly as described and just what I was looking for. As it needed an MOT/service on the Monday I arranged for it to be delivered to my work. Car arrived yesterday (Wednesday),bang on time, took my old car away - very smooth transaction with excellent communication throughout. Wouldn't hesitate to use Riverside again. 10/10.
Emma Devereux
Brilliant service!
Absolutely brilliant! Great selection of cars all reasonably priced. I dealt with Charlie and by far compared to three other garages we had been to that day he was the most helpful. Really refreshing to find someone honest too! I will not hesitate to use them again!
David Pringle
Brilliant from start to finish
Lee and all the staff were very friendly and helpful, they couldn't have done more to make my whole car buying experience very pleasant and I'm delighted with my fabulous car. I would defo recommend them to anyone who is looking to buy a car from a garage.
Brilliant. Best experience I've had when buying a car. Friendly staff (and dog), well presented stock and show room. If I am looking for a new car in the future I will definitely keep these guys in mind!
Bongani P
Will definitely recommend the dealer.
Lovely customer service and friendly people
Adam Phillips
Traveled 80miles to find the right car, couldn't find a fault with the car and 100% friendly staff. I would buy my next car from here as the staff are great and the selection of cars is amazing Cheers guys
Glenn Woodall
Recently purchased a replacement car went to riverside cars in burton on trent the whole experience was a joy no pressure was placed on me i was allowed to road test the vehicle with my wife, no salesman we could make up minds when the deal was done i got a fair price for my trade in and my new car required a few things done to it this was not a problem the car was fully prepared and valeted i would like to thank lee at riverside for a great experience and would fully recommend them 11 out of 10 they are not a francise dealer but there service is alot better than some i have had in the past
Mrs Valerie Stratton
I just wanted to thank you so much for your outstanding service. A week ago I came with my partner to view a car advertised on your web site. From the moment we arrived we were treated in a friendly a very professional manner. We were allowed a test drive and agreed a price on my part exchange. I agreed to buy the car subject to some work being done. A week later I returned and not only had the work been completed, but you had gone over and above what I had hoped. I am delighted with the car and cannot thank you enough for all your help . I would have no hesitation in returning to you in the future and am already recommending you to my family and business associates and hope this brings you more business in the future. It has been a privilege to deal with you and thank you again for your 5 star service
Victoria Shepherd
Car purchase A1 service
I found riverside cars staff to be extremely helpful and knowledgeable making my purchase stress free. Thanks for all your help Lee.
Charlotte Budd
Excellent service
We have viewed a number of cars at Riverside and the team are always friendly, knowledgeable and happy to help/advise.
Clive Samuels
Wide range of great condition cars. The customer service was brilliant they helped choose the right car for me for a great price , i travelled over 30miles and would recommend the same to someone coming from a greater distance. Overall 10/10.
Karl Hughes
I turned up and was immediately given assistance. I was allowed to look around the car without being rushed and without being "monitored" by the salespeople, and this dealer also offers an unaccompanied test drive. After I'd decided to go through with the purchase, everything was dealt with quickly and easily. The dealer offers a service, MOT, warranty and 1 year's AA membership too. All in all, a good Sunday morning!
Jamie Jones
All staff were very friendly and efficient, and straight to the point without being even slightly pushy or rude! Would recommend going there to anyone
Jim Sinclair
I have just bought a car from Riverside, after 2 days it went horribly wrong (clutch and gearbox) I called them on Sunday arranged for the car to be transported to them via RAC car dropped off early Sunday evening. I received a phone call asking if I could get there to pick up a courtesy car, which I did on the Monday got home received another phone call to tell about the clutch and gearbox and to say the gearbox will be with them in a couple of days and that they will phone me when the car is ready. Even though the car went wrong this company acted in a truly fantastic manner from purchase to repair. So refreshing in this day and age. My kindest regards and best wishes for success in the future. Jim Wilson